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Sales & Refund Policy

NICO 60-Day Money Back Guarantee and 5-Year Warranty on dispensers

Your satisfaction with NICO® dispensers is guaranteed or YOUR MONEY BACK!

NICO International will refund 100% of your purchase price (less shipping costs) for any reason within the first 60 days. This refund will be processed within 30 days from the time we receive your returned product.

If you are not 100% satisfied, simply call (1) 212- 265- 1790 to initiate the return process.

Plus, there is a 5-year limited warranty on any workmanship and/or material defects. A replacement for any defective dispenser will be supplied FREE OF CHARGE for installation by you. Please read our Sales & Refund Policy below for details.

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Proof of Purchase

NICO will send you a confirmation of your order via email if you have included an email address with your order. If you have not included an email address, you will receive a confirmation of your order by regular mail when your order is shipped.

Defective Item

If you discover what you believe is a product defect for any NICO-branded product, please contact Support at (1) 212- 265- 1790 . If your product does have a defect, your product is covered under the terms of your product's warranty. Please refer to the warranty information and other supporting documentation that came with your product. (See the Product Warranty section below for specific information about NICO's product warranties.)

Return and Refund Policy

If you are not satisfied with your NICO purchase, please call (1) 212- 265- 1790 for a Return Material Authorization (RMA). You have up to 60 calendar days from the time you receive your item(s) to initiate a return. If the item is returnable and you send it back to us in the original box, NICO will offer you a refund based on your original method of payment. You must return the product to the NICO warehouse within 60 calendar days of the issuance of the RMA. All products must be packed in the original packaging including any accessories, manuals, documentation that were shipped with the product.

Sales Tax

In addition to the price of your purchases, NICO will charge you sales tax based on your shipping address and the sales tax rate in effect at the time your order is billed. If you phone in your order, the NICO Sales Representative will provide an estimated cost of your order including tax and any applicable shipping charges at the time you place your order.

Tax-Exempt Orders

If you place your order on behalf of a tax-exempt organization or individual, please call (1) 212- 265- 1790. Be prepared to provide proof of state tax-exempt status for the state where the product is being shipped. The organization or individual name on the order must exactly match the state tax-exempt certificate. NICO does not accept federal tax exemption certificates.

Shipping Options

NICO offers four convenient shipping options:

  • Standard Shipping: This option costs dollars on all qualifying products. Products shipped via standard service are normally delivered within six business days after shipment.
  • 2-Day Shipping: For an additional charge, NICO offers this expedited shipping option for most products. Products shipped via two-day service prior to 3:00 p.m. Pacific time are normally delivered by 4:30 p.m. local time two business days after shipment.
  • 2-3 Day International Shipping: For an additional charge, NICO offers this expedited shipping option on products shipped from international locations. Products shipped prior to 3:00 p.m. Pacific time are normally delivered by 4:30 p.m. local time within three business days after shipment.
  • Next Business Day Shipping: For an additional charge, NICO offers this expedited shipping option on most of NICO's products. Products shipped prior to 3:00 p.m. Pacific time via Next Business Day service are normally delivered by 3:00 p.m. local time one business day after shipment. Next Business Day delivery is not available for orders shipping to Alaska and Hawaii.

    Remember that these estimates are for time in transit only, and that they do not apply until the product leaves NICO's facilities. As the delivery of your order is beyond NICO's control once your order leaves NICO's facilities, NICO cannot assume liability for late deliveries, regardless of the delivery method you specify.

    Signature is required for most deliveries: If you will not be at the shipping address to accept delivery of your product, consider shipping the item to an address where someone you trust will be available to sign for your package, or accept your package if a signature is not required for the delivery. Once your order has prepared for shipment or has shipped, we are unable to change the shipping address. Title and risk of loss to all products will pass to you on delivery. Please note that for deliveries that require a signature, if you are willing to assume the risks of delivering your order without a signature, you may authorize NICO to arrange for a delivery that does not require anyone to be at the delivery address.

    Undeliverable Packages: Occasionally packages are returned to NICO as undeliverable. When the carrier returns an undeliverable package to NICO, please contact NICO to make arrangements for reshipment.

    Failed Delivery Attempts: Most of NICO's carriers make three attempts to deliver a package. After three delivery attempts, the carrier will return the package to NICO.
  • U.S. Sales Only

    The NICO Online Store U.S. accepts orders from billing addresses within the United States and most United States territories. No shipments can be made to shipping addresses outside of the continental United States, Alaska, or Hawaii.

    NICO International Warranty

    NICO International, LLC (NICO) warrants to the original purchaser that the product and all its parts purchased are free from defects in material and workmanship during normal use, for five (5) years from the date of purchase. A replacement for any defective part will be supplied FREE OF CHARGE for installation by you. Damages caused by the misuse of NICO are not covered by this warranty. This warranty shall be effective from the date of purchase as shown on the purchaser’s receipt. Some states do not allow limitations on how long an implied warranty lasts, so above limitation may not apply to you.

    This warranty is valid for the original purchaser only and excludes product damage due to installation error, product abuse, or product misuse, improper installation, whether performed by a contractor, a service company, or yourself. NICO will not be responsible for labor charges, and/or damages incurred in installation, repair or replacement, nor for incidental or consequential damages.

    NICO will also not be responsible for any type of discoloration or corrosion of the product and/or all its parts due to moisture, heat, use of abrasive and chemical cleaners, pool or spa chemicals, detergents, and polishing compounds. It is responsibility of the owner to keep the product dry and free of contaminants. This warranty does not cover surface rust, corrosion or discoloration which is considered normal wear and tear.

    Care and Cleaning: Only use mild detergent, soap and warm water. Rinse thoroughly with clean water. Do not use harsh, discordant, or abrasive chemicals or cleaners. Do not use bleach. Do not use wax. Some states, provinces, and nations do not allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you. This warranty gives you specific legal rights and you may also have other rights which may vary from state to state, province to province, and nation to nation. NICO will advise you of the procedure to follow in making warranty claims. Simply write to NICO explaining the defect and include proof of purchase and your name, address and telephone number. The address is: NICO International, LLC, 420 Lexington Avenue Suite 2025, New York, NY 10170, or call use at 212.265.1863.

    LIMITATION OF LIABILITY: OTHER THAT THE 5 YEAR LIMITED WARRANTY STATED ABOVE, TO THE EXTENT PERMITTED BY LAW, ALL OTHER IMPLIED OR EXPRESSED WARRANTIES, INCLUDING ALL WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE. THIS WARRANTY IS YOUR SOLE REMEDY AND NICO SHALL NOT BE LIABLE FOR ANY DAMAGES, WHETHER DIRECT, INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR OTHERWISE, INCLUDING LOST REVENUES AND LOST PROFITS, ARISING OUT OF ANY THEORY OR RECOVERY, INCLUDING STATUTORY, CONTRACT OR TORT. NOTWITHSTANDING THE TERM OF ANY LIMITED OR IMPLIED WARRANTY, OR IN THE EVENT THAT ANY LIMITED WARRANTY FAILS OF ITS ESSENTIAL PURPOSE, IN NO EVENT WILL NICO INTERNATIONAL'S ENTIRE LIABILITY EXCEED THE PURCHASE PRICE OF THIS PRODUCT. SOME STATES AND PROVINCES DO NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES SO THE ABOVE LIMITATIONS OR EXCLUSIONS MAY NOT APPLY TO YOU. THIS LIMITED WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, AND YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM STATE TO STATE AND PROVINCE TO PROVINCE.

    Other Terms and Conditions


  • NICO is not responsible for typographical errors. NICO reserves the right to cancel any order you have placed if there was a typographical error on the NICO online store concerning the pricing or availability of any item you ordered when you placed the order.
  • NICO reserves the right to change the terms and conditions of sale at the NICO online store at any time.
  • NICO may make changes to any products or services offered at the NICO online store, or to the applicable prices for any such products or services, at any time, without notice. The information provided at the NICO online store with respect to products and services may be out of date, and NICO makes no commitment to update the information provided at the NICO online store with respect to such products and services.
  • NICO reserves the right to do any of the following, at any time, without notice: (1) to modify, suspend or terminate operation of or access to the NICO online store, or to any portion of the NICO Store, for any reason; (2) to modify or change the NICO online store, or any portion of the NICO online store, and any applicable policies or terms; and (3) to interrupt the operation of the NICO online store, or any portion of the NICO online store, as necessary to perform routine or non-routine maintenance, error correction, or other changes.
  • To the extent permitted by law, all sales at the NICO online store are governed by New York state law, without giving effect to its conflict of law provisions.
  • No NICO employee or agent has the authority to vary any of the NICO online store's policies or the terms and conditions governing any sale.
  • If any of the aforementioned policies are held by a court or other tribunal of competent jurisdiction to be void or unenforceable, such policy shall be limited or eliminated to the minimum extent necessary and replaced with a valid provision that best embodies the intent of the policy, so that the policies shall remain in full force and effect.
  • NICO's failure to insist on or enforce strict performance of these policies shall not be construed as a waiver by NICO of any provision or any right it has to enforce these policies, nor shall any course of conduct between NICO and you or any other party be deemed to modify any provision of these policies.
  • These policies shall not be interpreted or construed to confer any rights or remedies on any third parties.
  • The NICO Store provides access to NICO international data and, therefore, may contain references to NICO products, programs and services that are not announced in your country. Such reference does not imply that NICO in your country intends to announce such products, programs or services.
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    Contents

    Proof of Purchase
    Defective Item
    Return and Refund Policy
    Sales Tax
    Tax-Exempt Orders
    Shipping Options
    U.S. Sales Only
    NICO International Warranty
    Other Terms and Conditions